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Return Policy

At FURNI BOSS, we strive to provide you with quality products and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our return policy outlined below.


1. Refunds


a. Refund Process: Refunds will be deposited directly into your credit card or bank account. This process may take up to 30 working days and begins only upon receiving the returned goods.


2. Return of Goods


a. Eligibility: Goods may be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). A handling fee of up to 15% may be charged if the product/packaging is not returned in its original purchase condition.


b. Non-returnable/Non-refundable Items:

- Refund does not apply to 'Clearance sales' products purchased online.

- Due to hygiene reasons, Linen products and Mattresses cannot be returned once used/opened, at FURNI BOSS's discretion.


c. Conditions for Non-Acceptance of Returns:

- Returned due to a change of mind.

- Damage caused by negligence, disassembly, and permanent installation or partially assembled, misuse, or abuse.


3. Implied Warranty


a. Consumer Protection Act (CPA): Goods carry an implied warranty per the CPA, allowing the return of defective goods within six months of delivery. Manufacturer's warranty also applies where applicable.


4. Return of Defective Goods


a. Options: In case of defects, options include repair, replacement, or a refund of the product price paid.

- Customer liability for handling and shipping charges if goods are not faulty.


b. Exclusions: Warranty does not cover defects caused by misuse, neglect, or external factors listed in the policy.


5. Authorized Repairs and Other Exclusions


a. Repair Authorization: Repairs may not be effected without prior authorization from FURNI BOSS.


b. Exclusions: Several exclusions, including maintenance, work covered by manufacturers' recall, and consequential loss or damages.






Returns Process:


1. Returning Non-Defective Products


a. Timeline: Within 7 days of collection or delivery, for unused, complete, and sealed products.


b. Procedure: Please request for return from order history, and Email us at INFO@FURNIBOSS.CO.ZA with pictures of items, reason for return/exchange. We'll review the request within 48 hours.


c. Costs: Customer liable for delivery and collection costs; applicable charges deducted from the refund.


d. Section 44(2) ECT Act: In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products.


e. Free Delivery Promotion: If your order was delivered free of charge, you are responsible for the cost of having the product returned to us, including the original delivery fee, a collection fee equivalent to the delivery charge in your area, and any handling fees as per the policy.


f. Cooling off Period: According to the ECT Act, the consumer has a “cooling off period” of 7 days. The online shopper would be liable for the cost of returning the goods if they were dispatched/shipped within the 7-day period.


g. Exceptions: This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.


2. Returning Defective or Damaged Products


a. Refusing Delivery: Right to refuse visibly damaged products upon delivery. Report damage within 24 hours post-delivery for resolution.


b. Procedure: Email us at INFO@FURNIBOSS.CO.ZA with pictures of items, reason for return/exchange. We'll review the request within 72 hours.


c. Liability: FURNI BOSS not liable for damages not indicated on the proof of receipt/delivery. Customer liable for damages post-48 hours.


3. Custom-Made Products Policy


a. Refund Policy: Custom-made products, tailored to individual preferences, are non-refundable once the order is confirmed and production begins.


b. Confirmation: Once an order is placed for custom-made items with specific colors, fabric, dimensions, or any other personalized features, no returns will be accepted after order confirmation.


c. Consumer Protection Act (CPA): This policy aligns with the Consumer Protection Act, Act 68 of 2008 ("the CPA"), which provides guidelines for non-returnable items based on personalized features.


d. Reasoning: This policy is in place due to the nature of custom manufacturing, which involves tailoring products to your individual requirements. Once production begins, the materials and resources used are allocated solely for your order, rendering it non-refundable.


Thank you for choosing FURNI BOSS. We appreciate your trust in us and are committed to ensuring your satisfaction.